Delivery & Return

Delivery, Returns, and Refund Policy for KOALA WALLA LIMITED (Trading as Kagear)

Effective Date: 20 July 2024

At Kagear, our goal is to ensure that you are completely satisfied with your purchase. Please read our Delivery, Returns, and Refund Policy carefully to understand how we handle shipping, returns, and refunds.

1. Delivery Policy

1.1 Shipping Options

We offer a variety of shipping options to suit your needs:

Standard Shipping: Typically takes 3-5 business days within the UK.
Express Shipping: Typically takes 1-2 business days within the UK.
International Shipping: Shipping times vary depending on the destination. Please allow 7-14 business days for delivery.

Shipping costs are calculated at checkout based on the weight and size of your order, as well as the delivery location.

1.2 Order Processing

Order Processing Time: Orders are typically processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will also receive a shipping confirmation email once your order has been dispatched.

1.3 Delivery Times

While we strive to deliver your order within the estimated timeframes, please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier issues. Kagear is not liable for any delays in delivery.

1.4 International Shipping

If you are ordering from outside the UK, you may be subject to import duties and taxes, which are your responsibility. These charges are not included in the product price or shipping costs.

2. Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it to us.

2.1 Eligibility for Returns

Return Period: You can return products within 30 days of the delivery date.
Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all tags and packaging intact.

2.2 How to Return Items

Return Authorization: Before returning an item, please contact us at info@kagear.com to receive a Return Authorization (RA) number and instructions on how to proceed with the return.
Shipping Returns: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
Return Address: We will provide you with the return address once your return has been authorized.

2.3 Non-Returnable Items

Certain items are non-returnable, including:

Custom or personalized products
Gift cards
Items purchased on final sale or clearance

3. Refund Policy

3.1 Refund Process

Inspection of Returns: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is in its original condition, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed and reflected in your account.

3.2 Shipping Costs

Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product). If the return is due to a mistake on our part, we will also cover the cost of return shipping.

3.3 Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired item.

4. Contact Information

If you have any questions about our Delivery, Returns, and Refund Policy, or need assistance with a return, please contact us:

Email: info@kagear.com
Registered Office: 393 Lightbowne Road, Manchester, England, M40 0HN
Trading Address: Unit 7, The Cobden Centre, Vere Street, Salford, Manchester M50 2PQ