Privacy Policy for KOALA WALLA LIMITED

Effective Date: 20 July 2024

At KOALA WALLA LIMITED, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our camping clothing and outdoor gear. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing information, and any other information you provide during registration or purchase.
  • Transactional Information: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders for camping clothing and outdoor gear.
  • To manage your account, including providing customer support and responding to your inquiries.
  • To personalize your experience on our website and provide you with tailored content.
  • To communicate with you about your orders, including sending you updates on shipping and delivery.
  • To send promotional offers, newsletters, and marketing communications that may be of interest to you, in accordance with your preferences.
  • To improve our website and services based on your feedback and usage patterns.
  • To comply with legal obligations and protect our rights and the rights of others.

3. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. However, we may share your information with:

  • Service providers and partners who assist us in operating our business, such as payment processors, shipping companies, and IT service providers, under strict confidentiality agreements.
  • Legal and regulatory authorities, if required by law or if we believe that disclosure is necessary to protect our rights or comply with a legal obligation.
  • Third-party marketing partners, but only with your explicit consent.

4. Data Security

We take the security of your personal data seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information. Despite our efforts, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request access to your personal data that we hold.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
  • Objection: You have the right to object to our processing of your personal data in certain circumstances.
  • Data Portability: You have the right to request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at info@kagear.com.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to understand how you interact with our site, remember your preferences, and provide you with relevant content and offers. For more details, please refer to our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: info@kagear.com
  • Registered Office: 393 Lightbowne Road, Manchester, England, M40 0HN
  • Trading Address: Unit 7, The Cobden Centre, Vere Street, Salford, Manchester M50 2PQ